Return & Refund Policy
Effective Date: December 23, 2025
Last Updated: December 23, 2025
At Smart InkPrint, we aim to provide a clear and fair return and refund process. We handle returns, refunds, and cancellations according to this policy. Please review the details carefully before placing your order.
This policy complies with applicable consumer protection laws in the United States and Canada.
1. Return Eligibility
You may request a return if the following conditions are met:
- The return request is submitted within 7 days of receiving the product
- The item is unused, uninstalled, and in original packaging
- All original accessories, documentation, and materials are included
- Proof of purchase is provided
If these conditions are not met, the return may be denied unless required by law.
2. Non-Returnable Items
Certain items cannot be returned unless defective or required by law:
- Opened or used ink and toner cartridges
- Products that show signs of wear, misuse, or physical damage
- Clearance, discounted, or final-sale items (when clearly stated)
- Digital or downloadable products
- Consumable supplies that have been opened
3. How to Request a Return
To start a return:
- Email us at support@smartinkprint.com within the eligible timeframe
- Provide your order number and reason for return
- Wait for return authorization and instructions
- Ship the product back using a trackable shipping method
Items returned without authorization may not be accepted.
4. Return Shipping Responsibility
- Customers are responsible for return shipping fees unless the return is due to our error (e.g., incorrect or defective item)
- Smart InkPrint is not responsible for lost or damaged return shipments
- We recommend keeping your tracking number until the return is processed
5. Refund Process
Once the returned item is received and inspected:
- Refunds are issued within 5–7 business days
- Refunds are processed to the original payment method
- Shipping charges are non-refundable, unless the return is due to our error
- If the product is not returned in its original condition, a partial refund or denial may apply
Processing times may vary depending on your bank or payment provider.
6. Order Cancellations
You may request order cancellation before the order ships by contacting support.
Once shipped, the order follows the standard return process.
Smart InkPrint reserves the right to cancel orders due to:
- Payment issues
- Product unavailability
- Suspected fraud
- Errors in product listings
7. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide photos and order information for verification
We will assist with a replacement, refund, or other appropriate resolution.
8. Manufacturer Warranties
Where applicable, manufacturer warranties are provided directly by the product manufacturer, not by Smart InkPrint.
Warranty claims must be handled according to the manufacturer’s terms.
Smart InkPrint may provide general guidance but is not responsible for manufacturer decisions or warranty approvals.
9. Legal Rights
Nothing in this policy limits your rights under consumer protection laws in:
- The United States
- The State of Nevada
- Canadian federal or provincial regulations
Consumers may have additional rights depending on their jurisdiction.
10. Policy Updates
Smart InkPrint may update this policy at any time.
Changes will be reflected on this page with the updated “Last Updated” date.
11. Contact Us
For return and refund inquiries, please contact us:
Smart InkPrint
📍 Address: 7181 Beacon Dr 15, Reno, NV 89506
📧 Email: support@smartinkprint.com
🌐 Website: www.smartinkprint.com
Compliance Statement
Smart InkPrint is an independent retailer. All trademarks and product names belong to their respective owners and are used for identification only.